Refund and Returns Policy
Overview
We want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of delivery, subject to the conditions below.
Eligibility for Returns
To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging where applicable.
Items will not be eligible for return or exchange if they:
- show signs of wear, damage, or use
- are missing original parts, accessories, or packaging
- were returned more than 30 days after delivery
- were marked as final sale or non-returnable at the time of purchase
Return Process
To request a return, please contact us first at paurtajet@hotmail.com with your order details and reason for return.
Once your request is reviewed, we will provide return instructions if your return is approved. Please do not send items back without contacting us first.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider or bank.
Exchanges
We only replace items if they are defective, damaged, or incorrect upon arrival. If you need an exchange, please contact us at paurtajet@hotmail.com.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
Original shipping charges are generally non-refundable unless otherwise required by law.
Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong item, please contact us as soon as possible at paurtajet@hotmail.com. Include your order number and, if possible, photos of the issue so we can assist you more efficiently.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
paurtajet@hotmail.com